Company Policy
Replacement and Refund Policy
We are doing our best to ensure that all products listed in our website have good quality. We will help user to resolve any problems, through online email service or item replacement.
Unless otherwise notified, we offer one year's quality guarantee for all physical products sold in www.ecutool.com. You can request replacement or money back within 30 days after the item is delivered. The shipping fee will not be refunded.
Return Shipment: Authorized return must be shipped prepaid. Unless authorized and prepaid, return will be delayed in processing. Note: For your own protection, insure return shipment.
Please fill in and print out the Return Shipping Sheet before returning any item(s) to us. Put the sheet in the return package. Contact [email protected] for the progress about the returned item(s). It normally takes 3-7 days for repair the faulty item(s). We will process the return item(s) as fast as we can.
IMPORTANT: DAMAGED MERCHANDISE IS NOT DEFECTIVE MERCHANDISE. DO NOT REQUEST RETURN AUTHORIZATION FOR DAMAGED MERCHANDISE. ALL SHIPMENTS ARE FULLY INSURED. NOTE www.ecutool.com IMMEDIATELY IF DAMAGED MERCHANDISE IS DISCOVERED. WE WILL FOLLOW-UP WITH THE CLAIM AGAINST THE SHIPPER. DELAY IN YOUR NOTIFICATION COULD VOID YOUR INSURANCE. IF SHIPPING CARTON SHOWS NO DAMAGE AND MERCHANDISE IS FOUND TO BE DAMAGED, YOU MUST STILL NOTE US. PLEASE RETAIN DAMAGED MERCHANDISE UNTIL CLAIM IS SETTLED.
Return Address
BAIXIANG WANG
ROOM 211 HUA LIAN DA SHA, DONG HUAN YI LU, LONG HUA QU
SHENZHEN, GUANGDONG
CHINA
Tel: +86-13534043342
POST CODE: 518000
Note: To avoid customs problems, please make sure return the faulty items to us by EMS, or ship it by air post from your local post office. Never use UPS/DHL/TNT/FEDEX!!!
Privacy Statement
Welcome to our website, thanks very much for leaving us your message as well as your contacting information, we are keenly aware of the trust you place in us and our responsibility to protect your privacy here. As part of this responsibility, we let you know what information we collect when you use our products and services, why we collect it and how we use it to improve your experience.
We have five privacy principles that describe how we approach privacy and user information across all of our products:
1. Use information to provide our users with valuable products and services.
2. Develop products that reflect strong privacy standards and practices.
3. Make the collection of personal information transparent.
4. Give users meaningful choices to protect their privacy.
5. Be a responsible steward of the information we hold.
This Privacy Center was created to provide you with easy-to-understand information about our products and policies to help you make more informed choices about which products you use, how to use them and We promise we will not disclose your any of your information to any one of other people.
