About Payment

We gladly accept payment through PayPal for transaction amount less than 3000.00USD. You can directly make payment with your international credit card such as MasterCard, Visa, etc. You can also select a suitable payment method in the "payment" page.

Replacement and Refund Policy

We are doing our best to ensure that all products listed in our website have good quality. We will help user to resolve any problems, through online email service or item replacement.

Unless otherwise notified, we offer one year's quality guarantee for all products sold in www.ecutool.com. You can request replacement or money back during the valid quality guarantee period. The shipping fee will not be refunded.

Return Shipment: Authorized return must be shipped prepaid. Unless authorized and prepaid, return will be delayed in processing. Note: For your own protection, insure return shipment.

IMPORTANT: DAMAGED MERCHANDISE IS NOT DEFECTIVE MERCHANDISE. DO NOT REQUEST RETURN AUTHORIZATION FOR DAMAGED MERCHANDISE. ALL SHIPMENTS ARE FULLY INSURED. NOTIFY www.ecutool.com IMMEDIATELY IF DAMAGED MERCHANDISE IS DISCOVERED. WE WILL FOLLOW-UP WITH THE CLAIM AGAINST THE SHIPPER. DELAY IN YOUR NOTIFICATION COULD VOID YOUR INSURANCE. IF SHIPPING CARTON SHOWS NO DAMAGE AND MERCHANDISE IS FOUND TO BE DAMAGED, YOU MUST STILL NOTIFY US. PLEASE RETAIN DAMAGED MERCHANDISE UNTIL CLAIM IS SETTLED.

Return Address

BAIYI WANG
A-6H, XIN FENG BUILDING
AI GUO ROAD, SHENZHEN,
GUANGDONG, CHINA
518020

Note: To avoid customs problems, please make sure return the faulty items to us by EMS, or ship it by air post from your local post office. Never use UPS/DHL/TNT/FEDEX!!!